This web site is owned and operated by Tackle Up who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact Details:
151 Fleet Road,
Tel: 01252 616129
VAT Registration Number GB849099866
Company number: 5274848
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
Small Packets and Parcels totaling fewer than 900g in weight will be charged at £2.80 per delivery
Small Packets and Parcels totaling 1-2kg weight will be charged at £3.95 per delivery
Small and Medium volume items between 2kg and 10kg will be charged at £7.95 per delivery (includes fishing rods)
Large volume and heavy parcels totaling 10kg-20kg will be charged at £7-95 per delivery
Items totaling over 25kg will be charged at cost (typically an additional £5 per 10kg)
European mainland EU countries
Small items totaling fewer than 900g in weight will be charged at £3 per delivery
Small items totaling 1-2kg weight will be charged at £6
Medium items between 1 and 10kg will be charged at £20 per delivery (includes fishing rods)
Items totaling 10kg-25kg will be charged at £25 per delivery
Items totaling over 25kg will be charged at cost, please contact us for a quote
Non EU countries and outside Europe
Postage charged at cost - please contact us if you require a quote before shipping.
We endevour to deliver your order right away. We will normally dispatch your order next working day. However, we reserve the right to delay the shipment delivery for valid mitigating circumstances. International orders are generally shipped in 2-3 days.
If you wish to have guaranteed next day delivery please call the shop on (01252) 614066 between 0900 - 1730 to arrange this with our shop staff. The cut-off time for this service is 1530 hours, Monday to Thursday excluding Bank Holidays.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. If you wish to cancel your back order please contact us. Cancellations of back orders need to be made before back order items are shipped.
For orders made from the UK or the European Union, 20% VAT is added to applicable products. VAT will not be charged for VAT exempt products such has books and childrens clothing and footwear.
|Credit Card Security|
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01252-616129 (International +44 1252 616129 or fax us on 01252 614066 or write to us at tackle up, 151 Fleet Rd, Fleet, Hants, GU51 3PD, England
Tackle Up do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.